Return and Refund Policy
We want you to be completely satisfied with your product purchases. If, for any reason, you are not entirely satisfied with your order, whether due to a change of mind or an error on our part, please contact us within 14 days of receiving the merchandise.
Customized or personalized items are non-returnable and non-refundable unless they are defective.
If the shipping and service fees resulting from returns are not to be borne by the buyer, we support a cash-on-delivery policy, and the buyer does not need to bear any return handling fees. The return mailing address is King Terminal, 110 K St #401, Boston, MA 02127, USA.If you have any questions, please feel free to contact our company via email at [email protected], or you can reach us at the company phone number, (+1)5743923494.
If you receive a defective item, you are entitled to either a replacement product or a full refund, including shipping and return postage.
When we receive the items you have returned and confirm they meet the refund conditions, we will promptly initiate the refund process. Please allow for an estimated 7-10 business days for the refund to be processed. During this refund processing period, we kindly request that you refrain from contacting your credit card company directly to request a refund. Resolving disputes related to returns through the credit card company may take more time and could potentially delay the entire refund process.
You must return the item in its original condition, along with its original packaging and tags. We always recommend using a trackable delivery service and retaining proof of postage, as we will not assume any responsibility for lost return items during transit.
Once we receive the returned items, we will process the refund or arrange for a replacement. Refunds will be processed using the same payment details used when purchasing the item. Please allow up to 14 days for the return process to be completed.